Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this policy in order for you to understand how we collect, use, communicate and make use of personal information when you access and use our website. The following outlines our privacy policy.

Controller and data protection officer

The controller/operator pursuant to Article 4 (7) GDPR is:

smart services UG |

Senefelderstraße 9

73760 Ostfildern

(following also “We”, “Us” or “”).

For further information, please refer to the legal notice on our website.

How Do We Use the Information That You Provide to Us?:

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers. will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection. We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Processing of personal data when accessing website

When accessing the website, we will learn certain information about you during your visit. Similar to other commercial websites, our website utilizes a standard technology called "cookies" (see explanation below) and server logs to collect information about how our site is used. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent at our site, and the websites visited just before and just after our own, as well as your IP address.

The legal basis for processing the above data relating to the use of the website and its functions is our legitimate interest to operate the website pursuant to Article 6 (1) point (f) of the EU General Data Protection Regulation (“GDPR”).

IP addresses are stored for a period of 3 months. They are not transmitted to third parties.

Use of Cookies

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site"s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser"s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of the purposes for which Cookies are installed may also require your consent. Where the installation of Cookies is based on consent, such consent can be freely withdrawn at any time following the instructions provided in this document.

This website uses Cookies to save your session and to carry out other activities that are strictly necessary for the operation of this website, for example in relation to the distribution of traffic.

This website uses Cookies to save browsing preferences and to optimize your browsing experience. Among these Cookies are, for example, those used for the setting of language and currency preferences or for the management of first party statistics employed directly by Us of the site.

Some of the services listed below collect statistics in an anonymized and aggregated form and may not require your consent or may be managed directly by Us – depending on how they are described – without the help of third parties.

If any third party operated services are listed among the tools below, these may be used to track your browsing habits – in addition to the information specified herein and without Our knowledge. Please refer to the privacy policy of the listed services for detailed information.

The services contained in this section enable Us to monitor and analyze web traffic and can be used to keep track of your behavior. Their use requires your consent. You may withdraw your consent freely any time by following the instructions provided in this document.


Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this website, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookies and Usage Data.


Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Application. Personal Data collected: Cookies and Usage Data.


Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application. Personal Data collected: Cookies and Usage Data.


Google Analytics on this Application makes use of a feature called User ID. This setup allows for a more accurate tracking of Users by associating that User with the same ID over various sessions and devices.

It is set up in a way that doesn’t allow Google to personally identify an individual or permanently identify a particular device. The User ID extension might make it possible to connect Data from Google Analytics with other Data about the User collected by this Application. The opt-out link below will only opt you out for the device you are on, but not from tracking performed independently by the Owner. Contact the Owner via the email address provided in this privacy policy to object to the aforementioned tracking as well. Personal Data collected: Cookies.

Commercial affiliation

This type of service allows this Application to display advertisements for third-party products or services. Ads can be displayed either as advertising links or as banners using various kinds of graphics. Clicks on the icon or banner posted on the Application are tracked by the third-party services listed below, and are shared with this Application. Displaying content from external platforms This type of service allows you to view content hosted on external platforms directly from the pages of this Application and interact with them. This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it.


Google Site Search is a search engine embedding service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages. Personal Data collected: Cookies and Usage Data. Managing contacts and sending messages This type of service makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User. These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message. Retargeting and behavioral targeting This type of service allows this Application and its partners to inform, optimize and serve advertising based on past use of this Application by the User. This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the Retargeting and behavioral targeting activity. In addition to any opt out offered by any of the services below, the User may opt out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.


Facebook Custom Audience is a Retargeting and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network. Personal Data collected: Cookies and email address.


Facebook Retargeting is a Retargeting and behavioral targeting service provided by Facebook, Inc. that connects the activity of this Application with the Facebook advertising network. Personal Data collected: Cookies and Usage Data.


AdWords Retargeting is a remarketing and behavioral targeting service provided by Google Inc. that connects the activity of this Application with the Adwords advertising network and the Doubleclick Cookie. Personal Data collected: Cookies and Usage Data. Tag Management This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion. This results in the Users’ Data flowing through these services, potentially resulting in the retention of this Data.


Google Tag Manager is a tag management service provided by Google LLC. Personal Data collected: Cookies and Usage Data. How to approve or withdraw consent to the installation of Cookies In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website. Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Internet Explorer. With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the Web pages you request) can be sent to you.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail and telephone. This also applies when you register for our website, sign up through any of our forms using your email address or make a purchase on this site.

We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third party individual, government agency, or company at any time unless strictly compelled to do so by law. We will use your e-mail address solely to provide timely information about your TradeStars account.

Our site provides users the opportunity to opt-out of receiving communications from Us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from Us at anytime. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by clicking on the unsubscribe link in the e-mail.

The processing of the data is based on our legitimate interest (Article 6 (1) point (f) GDPR). If the objective of the contact is to enter into a contract, Article 6 (1) point (b) GDPR serves as additional legal basis for processing. We will maintain the information you send via e-mail in accordance with applicable federal law. The data will be erased when they are no longer required to achieve the purpose of your contact request or if you have opted-out from receiving emails.

CAN-SPAM Compliance

In compliance with the CAN-SPAM Act, all e-mail sent from our organization will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.

How Do We Protect Your Information and Secure Information Transmissions?

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk. Some of the information you may enter on our website may be transmitted securely via a secure medium known as Secure Sockets Layer, or SSL. Credit Card information and other sensitive information is never transmitted via email. may use software programs to create summary statistics, which are used for such purposes as assessing the number of visitors to the different sections of our site, what information is of most and least interest, determining technical design specifications, and identifying system performance or problem areas. For site security purposes and to ensure that this service remains available to all users, uses software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage.

Recipients of personal data

Generally, personal data collected by us during the use of the website are not transmitted to third parties or otherwise transferred. This does not apply to the transmission of personal data to state institutions and authorities and to private right holders based on statutory provisions or decisions by courts of law or, respectively, public authorities, nor to the transfer to state institutions and public authorities for purposes of asserting our legal rights or criminal prosecution in the event of attacks on our legally protected interests.

Certain services made available via are delivered by third party sites and organizations. These are: (to be further detailed)(processor according to Article 28 GDPR) As our processors, they are contractually bound to comply with the applicable legal provisions on data protection and data security.

Retention periods

Your personal data will be stored by us to the extent and for as long as it is required for the purposes of our processing. If, for example, you use the functions on our website, e.g. by sending a request to us, we store the data collected in this context until the respective user relationship has been completed or terminated. Otherwise your data will be retained until you request us to delete it, or until 18 months passes without any action from you including opening an email, purchasing a product, and visiting our website pages. Should statutory or contractual retention periods apply beyond this time, obliging us to continue to store your data, your personal data will be erased at the end of the respective retention periods, unless you have expressly consented to the continued use of your data.

Rights of data subjects

If we process your personal data, you are a data subject within the meaning of the GDPR and have the following rights:

If the legal requirements are met, you are entitled to

- request information from us about your personal data and its processing (Article 15 GDPR),

- to rectification, erasure and restriction of your personal data and its processing (Articles 16 to 18 GDPR), and

- to a transfer of your personal data (Article 20 GDPR).

If erasure is not possible due to statutory or contractual obligations, obligations under tax law or commercial law, or for other legal reasons, your data will be blocked, but not erased./

Moreover, you have the right to object to data processing based on a "legitimate interest" of Us pursuant to Article 6 (1) point (f) GDPR if the legal requirements pursuant to Article 21 GDPR are met.

Where the processing of your personal data is based upon your consent (Article 6 (1) point a GDPR), such consent can be freely withdrawn at any time.

In order to assert the aforementioned rights and/or to obtain further information, please contact us at the following address:

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstrasse 10 a, 70173 Stuttgart

Right to lodge a complaint with a supervisory authority

If you believe that the processing of your data is in breach of statutory provisions, you may, without prejudice to any other administrative or judicial remedy, lodge a complaint with the appropriate supervisory authority, in particular in the Member State in which you are located, in which you work or where the alleged infringement has occurred. Our supervisory authority is: (xxx)

Policy Changes

We reserve the right to amend this privacy policy at any time with or without notice. However, please be assured that if the privacy policy changes in the future, we will not use the personal information you have submitted to us under this privacy policy in a manner or for a purpose inconsistent with this privacy policy, without your prior consent. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.


If you have any questions regarding this policy, or your dealings with our website, please contact us through this